Team Manager (Hybrid)

**Objective**:Manage a team efficiently fulfilling account's contract requirements through proper and efficient use of company and client resources.**Hard skills**:- Schedule flexibility: to work all schedules weekdays, weekends (must).- Flexibility to work on any GAM site. (must)- Performance Appraisal score greater than 3.00 for the last 3 months (must).- Previous experience in support roles: Coach, Temporary Coach, Customer advocacy coach, SME, trainer or backup trainer (must).- Able to multitask, self-manage and be highly efficient in using systems and tracking data in various databases.- Active Listening: be able to listen and understand customer's requests, follow instructions given by their superiors.**Soft skills**:- Active Reading: be able to correctly read, understand and interpreter procedures, workflows, and steps in How-To.- Critical Thinking: be able to analyze, thinking outside the box about the different customer's scenarios they may have.- Ability to organize data and transform it into information.**Responsibilities**:- Perform any specific "special task" assigned by your Team Manager.- To attend the Account Inductions if needed.- Ensure to login in the appropriate auxiliary- Take calls based on Account Requirements (Based on account alignment).- Agent needs to be willing to be part of development plan to become Guru, Elite agent or CRT agent.- Evaluate, revise and measure agents' metrics during PEP (Performance Enhancement Program) to control the correct performance of the employee assuring the client's objectives are met.**Benefits**:- University Discounts.- Refer a Friend Bonuses and Prizes.- Medical Services.- Transportation Services.