Job Description Experian Data Quality is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor your customer data so that it is fit for purpose. With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision. In this role, you will have the opportunity to support our clients, allocated all around the globe, contemplating a variety of industries. You will have the opportunity to become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a very competitive industry. Role Summary • Providing remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling. • Promptly assist in solving clients' issues through various channels, including email, phone, and ticketing systems. • Diagnose and troubleshoot technical issues related to API, data processing, and application functionality. • Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary. • Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner. • Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology. • Stay informed about product updates, new features, and industry trends related to data quality management and API technologies. Qualifications 1-3 Years of Desktop Support, Help-Desk, or IT related support BA degree or equivalent experience desired English Level B2 Knowledge, Skills and Experience Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS IT/Networking general knowledge CLI knowledge Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS CLI knowledge Being passionate about the data world Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
