Technical Solutions Cons I (00S30F)

**_Responsibilities:- **- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).- Proactively assist customers to avoid or reduce problem occurrence.- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.- Begin to partner with and assist the Sales Pursuit team.**_Education and Experience Required:- **- High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).- 0-1 year experience in relevant technologies and customer environments.- Relevant industry qualification where applicable.**_Knowledge and Skills:- **- Excellent verbal and written communication skills in language to be supported.- Experience in troubleshooting in a technical environment.- Excellent analytical and problem solving skills.- Software and hardware knowledge of computing, storage and peripheral devices.- Advanced proficiency with case management databases and tools.- Superior customer service skills.- Phone and remote support experience. E-support experience.