The Telesales Account Representative will be responsible for conducting outbound sales calls to sell Lexmark products to customers (businesses and/or individuals) in order to achieve sales quotas.**Principal Responsibilities**:- Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.- Closes a medium volume of sales orders.- Sales are medium complexity and the sales rep performs a consultative role for the customers.- Emphasizes features and benefits of represented products/services.- Provide accurate quotes and ensure correct credit terms and vendor information is in database.- Meets or exceeds all quotas and activity objectives in assigned territory.- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate, and timely escalation, adjusting margins or providing discounts to close a sale.- Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.- Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.- Builds the customer/prospect database by profiling and capturing relevant customer and product information.- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.- Maintains most up-to-date knowledge on products and programs.- Actively participates in assigned sales training, lectures, presentations, and meetings.- Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.**Other Duties & Responsibilities**:- Additional duties as assigned- Meets attendance and punctuality standards**Knowledge, Skills, and/or Abilities Required**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Able to recognize and attend to important details with accuracy and efficiency.- Able to build solid, effective working relationships with others.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to listen attentively and foster two-way dialogue.- Able to maintain a positive attitude in the face of criticism, rejection, or failure.- Able to provide courteous, timely service when addressing questions and concerns.- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.**Minimum Educational/Experience Requirements**:- High school diploma/GED (Bachillerato en Educación Media) plus the established minimum requirements for the position.- Language: 100% proficiency in English- Requires 2+ years of outbound Telesales experience, technology experience preferred.- Call center or Telesales experience using consultative selling skills preferred.**Additional Education/Previous Experience Recommendations**:- College Degree in Business or Marketing preferred.- Demonstrate commitment to task in a highly competitive sales environment.- Ability to overcome technical and business objections of prospective customers.- Possess solid business sense and the ability to profile likely business and technology decision makers.- Professional and polished communication skills both verbal and written.- Possess strong organizational skills and the ability to excel in a fast-paced environment.**Working Conditions**:- Professional, office environment.- Occasional non-standard work hours or overtime as business requires.- Some travel required.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
