Job Description We are seeking a versatile and dynamic individual to join our team as a Training and Development Specialist. This hybrid role will afford the opportunity to interact direct with our customers and also partner with cross-functional stakeholders on our internal processes. The ideal candidate will possess excellent communication skills, a passion for teaching, and strong writing abilities to effectively convey complex technical concepts to diverse audiences. Key Responsibilities Training: Conduct engaging and informative training sessions for clients on the use of our products, services, and related tools, both in-person and virtually. Customize training materials and resources to meet the specific needs and skill levels of different client groups. Provide hands-on demonstrations, exercises, and guidance during training sessions to reinforce key concepts and facilitate active learning. Address client questions, troubleshoot issues, and offer best practice recommendations to ensure successful adoption and utilization of our offerings. Collect feedback from clients to assess training effectiveness and continuously improve training content and delivery methods. Knowledge Management: Create and maintain comprehensive documentation, including training presentations, process guides, release notes, and job aids. Collaborate with subject matter experts, developers, and product managers to understand technical concepts and translate them into clear and user-friendly documentation. Ensure documentation adheres to established style guides and standards, maintaining consistency, clarity, and accuracy across all materials. Gather feedback from end-users to identify areas for improvement and refine documentation accordingly. Qualifications Bachelor's degree in Education, Communication, English, Technical Writing, or a related field. Proven experience as a trainer, instructor, or educator, with a strong background in client-facing roles. Excellent presentation and public speaking skills, coupled with the ability to engage and motivate diverse audiences. Strong writing and editing skills, with the ability to explain complex technical concepts clearly and concisely. Proficiency in using documentation tools such as Microsoft Word, Adobe FrameMaker, or similar software. Ability to adapt training content and delivery methods to accommodate different learning styles and preferences. Detail-oriented with excellent organizational and time management skills, able to manage multiple projects and priorities effectively. Experience in the software-as-a-service (SaaS) industry or other technology-related fields. Familiarity with instructional design principles, adult learning theories, and e-learning authoring tools. Additional Information This is a permanent home-based role in Costa Rica. No relocation available. Culture at Experian Our uniqueness is that we truly value yours. Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on! Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian is proud to be an Equal Opportunity and Affirmative Action employer . We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish – and we're not done. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action ! The power of YOU . We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment. Find out what is like to work for Experian and discover the Unexpected !
