Travel Academy (Hybrid)

**Objective**:Delivering a customer service high-quality experience through inbound and outbound calls. Provide solutions to customers under stipulated policies and procedures, to make sure that objectives set are met successfully.**Hard skills**:- English level (85 %>) (Must).- Call Center and travel-related experience (Must).- Knowledge of native Sabre as GDS (Desired).**Soft skills**:- Proactive.- Good Communication.- Skills.**Responsibilities**:- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.- Work out of Sabre and a variety of internal tools and systems to assist guests with Hopper air, hotel, and ground transportation bookings.- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.