Travel And Fulfillment Executive (On-Site)

**Objective**:As an associate providing service to clients and customers, you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel bookings and are a strong verbal and written communicator. A travel executive will need to be able to easily distinguish and make recommendations for travelers looking for a good travel experience.**Hard skills**:- English level (85 %>) (Must).- Knowledge of native Sabre as GDS (Must).- Able to work On-Site in our Hatillo Building (Must).- A minimum of 6 months overall customer service experience with a passion for connecting with customers and leaving a lasting impression (Must).- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.**Soft skills**:- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.- Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.- Proactive.**Responsibilities**:- Support customers via voice (phone) support to ensure they have the best possible pre- and post-booking service.- Providing informed and insightful recommendations, delivering a seamless customer experience.- Maintain knowledge of different card types as well as benefits available to our customers.- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.- Help users navigate the Hopper portal, troubleshoot bugs, and provide guidance on new features.- Ensure industry standards and regulatory requirements for information security and data protection are met.**Benefits**:- Monday - Friday Schedule.- Medical Services.- Weekly Payment.- Educational Reimbursement.