Trilingual (French/English/Spanish) Customer Care

**Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to luxury vehicle owners of different brands.- Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.- Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc.- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.- Collaborate with other call center agents in real-time to share information and coordinate a unified response.- Perform other functions related to the position.**Qualifications**- Minimum of High School Diploma.- 2-3 years of experience working in a call center environment.- English B2+ or C1- French B2+ or C1- Excellent communication skills, both verbal and written.- Customer service oriented.- Team work oriented.- Multitask.- Demonstrate situation specific empathy.- Strong interpersonal skills.- Strong organizational skills and attention to detail.- Ability to work in a fast-paced environment with daily work processing deadlines.- Ability to work effectively without supervision.- Strong in leadership, empathy, communication, and team orientation.- Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.**Additional Information**(5) Bosch Service Solutions Costa Rica: Overview | LinkedIn