Job Name: Engineer: Validation - III - 25998 Job Type: Contract Country: Costa Rica City: Belen State: FL Languages: URL: Come join Customer Quality & Reliability (CQR) and explore exciting opportunities working with customers and various internal partners to solve technical issues, accelerate learning, and grow together. This candidate will be responsible for providing technical support and leadership for the resolution of customer quality and/or reliability problems with Intel products. Partner with various technical support teams to coordinate and perform product functional analysis, data analysis, physical analysis, reported failure correlation on customer returns for issue investigation and resolution. Work closely with field teams, division, and factory for problem resolution and corrective action to prevent re-occurrence of the problem. May require interacting with customers directly in certain circumstances. Perform technical investigation on customer returns including component, module, and system. Conduct basic component and system testing in a lab environment. Be an advocate of customer voice to the internal teams. Compose and publish technical investigation reports to customers for issue closure. Strive to proliferate shared learning across sites. Maintain necessary records and reports of customer issue closure. Performs other related duties as required or as directed. The ideal candidate should exhibit the following behavioral traits:• Data analysis skills and technical problem solving skills• Verbal, written communication and presentation skills in English to present complex issues with clarity to drive decisions• Willing to work independently to set clear expectations, measure results, and prioritize tasks to meet engineering and business goals of the program• Willingness to work across organizational, functional, geographical, and cultural boundaries Must to have:• The candidate must possess a Bachelor's or Master's degree in Engineering in electronics, electrical, or related field with 3+ years of experience.-Microsoft Office package (Excel, PowerPoint, Word)• Knowledge in Intel Server CPU products and PC/Server architecture, manufacturing processes, test metrologies, and platform debug including fail log interpretation• Board and system manufacturing, and surface mount technology knowledge are desirable. Top skills:PC/Server architectureTroubleshootingEnglish - Intermediate-advanced Will be extended.
