**OUR MISSION**Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.- Further your education and earn a college degree through Qualfon University program- FREE access to personal and professional support through the Qualfon care coaches' program- Medical, dental. vision benefits and life & accident insurance- Competitive wages- Opportunities to earn additional income through incentives- Paid time off- Paid training- Employee discounts- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values**KEY RESPONSABILITIES**- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.- Performs advanced hardware troubleshooting including installation and wiring support.- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.- Documents technical customer issues into notes that are consumable by other users.- Follows up with customer needs and team lead requests.- Cooperates with special projects.**QUALIFICATIONS**- At least 6 months of call center experience- Advanced English Speaker. Fluent in verbal and written English 85% / B2- High School Diploma- Excellent customer service skills- Strong conflict resolution skills- Attention to detail- Communication and interpersonal skills- Proficiency in MS Office- Communication and interpersonal skills- Understanding of beauty and skin care products is a plus**WORK FROM HOME REQUIREMENTS**- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)- Operation system - Windows 10 or newer- Webcam-Video available- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet- Upload speed of 3Mbps; Download speed of 10 Mbps- The Internet service provider (ISP) must be highly stable with 1% or less packet loss- Latency under 100ms- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.**EMPLOYEE BENEFITS**- Costa Rica mandatory benefits.- Competitive wages plus bonus.- Opportunities to earn additional income through incentives.- Values-driven organization.- USD salary- Referral bonusTipo de puesto: Temporal, Medio tiempoDuración del contrato: 4 mesesSueldo: ¢300 000,00 - ¢321 000,00 al mesHoras previstas: 30 por semanaPregunta(s) de postulación:- WFH will only be considered by performance after the training, nesting, and some time in operations. We are in Eurocenter; Barreal de Heredia. Do you agree to come here during that time?- Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?- We offer a salary of $600+ $100 performance bonus + commissions (upselling). Do you agree with this amount?- Do you have an English proficiency of 85 / B2+ or higher? Levels below B2 will not be successful in the process.- This account is about beauty and skincare-related products. Would you enjoy talking about these topics during your shift?Fecha límite para postularse: 20/02/2024Fecha de inicio prevista: 26/02/2024
