Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.**Job Description**:**Job description**:**Key Responsibilities**:Ø Create and maintain schedulesØ Pre-plan off the phone activities (i.e. coaching, compliance CBTs, etc.)Ø Manage time off process within a Workforce Optimization SoftwareØ Coordinate with Operational leadership to ensure staffing coverage for meeting service level agreementsØ Coordinate with training to track and schedule new hires and up-trainings.Ø Work within the WFM team to supply accurate staffing numbersØ Ensure data integrity within WFM systemØ Create and manage line of business shift bids**Qualifications**:**Job requirements**:Ø High school diploma or equivalent required.Ø Schedule flexibilityØ Minimum of three years' Workforce management experience in a large (500+ FTE) contact center; multiple-center experience is a plusØ Process improvement and strategic alignment; Shift bidding, creative schedulingØ High Speed internet (During COVID WFH Strategy)**Skill requirements**:Ø *Advanced experience with Sharepoint would be a plusØ Strong attention to detailØ Strong ability to multitask in a fast-paced dynamic environmentØ Experience and a strong skill set working with WFM scheduling software (Calabrio is preferred)Ø ACD/Call routing knowledgeØ Strong written and verbal communications (Primarily English)Ø Proven previous job stability, including maintaining long-term work relationships with former employersØ Must be able to clear the company's pre-employment screeningAdditional Information- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
