About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.What this job involves (Provide a short job summary paragraph)We are currently seeking a dynamic individual for the role of Workplace Experience Specialist - Housekeeping to join our team:**Location**: San Jose, Costa Rica**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.**Work model**: On site**Contract Type**: Indefinite-termWhat is your day to day?Executes routine walkthroughs and assessments, proactive work order entry, execution timeliness and follow up.Guarantees services requested by occupants and visitors related Customer Experience are provided, complying with the response times defined on the Response Priority Matrix. Identify insights from data on FSC requests to enhance customer experience.Ensure safe, efficient, and cost-effective Class A building general cleaning and janitorial services within the agreed upon service levels for customer facing and non-customer facing areas at MS sites.Coordinate maintenance of all existing, new, and replacement interior plants according to MS design language.Ensures that only healthy plants are displayed on site.Conducts periodic inspections to ensure spaces are clean and tidy.Desired experience and technical skills2-3 years' experience leading Housekeeping & Janitorial teams, preferably over 20 personsRequiredBusiness Administration, Industrial Engineering, or similar bachelor's degree or higher.PreferredEnglish as second languageCertifications related to Industry Standards, Customer Services, ISO, Project Management, etc.What you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
