Agent Database Administrator 1 - Santa Ana, Costa RicaAre you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that's redefining the financial services sector? Join Western Union as an Agent Database Administrator 1.Western Union powers your pursuit.We are looking for someone who would be part of the European Regional Operations Centre (EUROC) Agent Implementation team responsible for maintaining the consistency of databases as an Agent Database Administrator in Western Union.Role ResponsibilitiesPlay a key role in maintaining the consistency of databases amongst Western Union and central banks.Carry out complex and critical work that has a direct impact on our operations.This position has the responsibility for processing within 'Standard Response Times' (SRTs) and according to 'Standard Operating Procedures' (SOPs) location-related requests submitted by internal and external customers.Must comply with high accuracy levels, independency, pro-activeness, responsibility, sense of urgency and reliability to ensure the correct application of standard configurations, as well as security and control policies for specific agents, countries and regions.Detects, correct, or escalates errors or inconsistencies in already existing records in order to actively contribute towards 'database integrity'.Provides high quality support to 'Field Operations Teams' and other WU departments, by properly handling their requests, creating specific queries/reports, providing 'SME' coaching, and foreseeing possible issues, which must be prevented.Provides daily feeds to crucial online location applications such as DSS Dashboard (consulted by WU Sr. Management), "westernunion.com", ARS, Payment-solutions.com (Commercial), and Agent Portal websites.Detects and defines improvements on departmental procedures and tools.Handles database upload and maintenance tasks such as adding, modifying, deleting operators, authorized operators, terminals, location general info, hours, downloadable files, limits, hours.Adds new locations, processes Agent Portal requests, FX manual rate updates, and is capable of processing massive requests to create and update location data.Carries out higher complexity tasks such asSubAgentmanagement.Role RequirementsDegree in exact sciences or business administration.Availability to work between 07:00 am and 16:00 pmConfident working with AS400, WUAMS, IBIS, andAgeOnedatabases.Knowledge of database design or administration, technical support, or software development.Fluent English speaker and a clear communicator.Awareness and understanding of security and control policies for specific agents, countries, and regions..BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:AsociaciónSolidaristaPaid time off including extended maternity leave.In house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
