Cash Collections Analyst

What you get to do in this role: Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.Be responsible for collections and reconciliation of customer accounts. Analyze to determine past-due accounts and make collection via telephone, email, and letter.Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date and pre-empting issues that could lead to a delayed payment. Maintaining daily contact with customers to ensure that cash is received on or before the due date while keeping a high level of customer satisfaction.Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales OperationsParticipate in AR-related projects, including UAT and system testing, with relevant teams in EMEA, APJ, and the US as the company continues to grow and develop.QualificationsTo be successful in this role you have:Basic knowledge of Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures, practical experience in collection field required.Willingness to work individually and an excellent approach to teamwork within a fast-paced international business.MS Office proficiency.Strong attention to detail, is deadline-driven and has a willingness to get the job done.Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer's organization.Creative and positive problem-solving attitude.What we are looking for:Logical task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.Ability to communicate effectively both within the organization and externally with customers to build long-lasting successful relationships.The ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support the current and future growth of ServiceNow.A process improvement mindset with a desire to look for ways to increase efficiency and service.FD21