Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About the RoleA Project Coordinator, Data Services is responsible for the completion of customer Data Services requests and ensuring that clients are satisfied with the communication of progress and individual project updates. This person facilitates the process of data transfer to, within, and out of Tebra's platform driving exceptional customer service and acting as the liaison between Data Integration Specialists, customers, and other departments stakeholders (Sales, Onboarding, Accounting, Engineering) where needed. This individual is in a high impact role to both the Data Services team and to customers serving as a subject matter expert for the team and as a result, should be highly collaborative, customer-outcomes focused, and have a bias for action to improve the customer experience.Your Area of Focus Responsible for managing Data Service ticket completion via Jira and Salesforce requiring consistent customer communication at least once a week per customer via scheduled calls, ad-hoc calls, and emailsApproximately 80% of their time should be spent completing customer tickets, while the other 20% is dedicated to cross-functional collaboration and training to ensure optimal customer experiences throughout the Tebra journey Completes customer outreach, answers questions about service offerings, gathers requirements and scopes work with customer, communicates pricing and estimated time of completion, communicates status updates, and coordinates with other departmentsMain point of contact for high revenue qualified customers and customers requesting any type of data serviceAssists Data Integration Specialists with basic data formatting or quality-checking where neededWorks collaboratively with cross-functional teams to provide quality customer experience (teams include, but are not limited to, onboarding management, account management, sales, support, and accounting)Helps train other departments on properly communicating expectations and value propositions for Data Service offeringsFacilitates answering questions in public Tebra channels with other departmentsActs a subject matter expert (SME) within the Customer Success organization to driving value for customers and/or internal Tebra members relating to projects, knowledge sharing, or execution-oriented specialization for certain tasks or topics with at least one quarterly initiativeAttends and engages in weekly team meetings, Customer Success and product trainings, and may help to facilitate team meetings to drive ticket completionUnderstands how data is collected and used in the Data Services Dashboards to ensure all projects and tickets are completed Your Professional Qualifications 2+ years of experience in a customer-facing role, preferably in a role that manages customer expectations and provides customer service in healthcare1 year of project management experienceAbility to work with minimal supervision, including attempting to solve problems before asking for assistance, as well as, leading projects, pilots, and task delegation)Critical thinking and is solution-oriented with customers and internal team membersProven ability to drive quality results under pressureProven time management and organizational skillsSkilled verbal and written communicatorAptitude or willingness to learn in a very technology-oriented environment Ability to explain processes and answer questions translating from technical projects to customer-friendly languageProven team player with a can-do attitude to assist and guide technical team members to best service customer needsDesire and proven ability to be a cross-functional team member collaborating with other internal departments to drive optimal customer experience outcomesExperience in Salesforce and Jira as a CRM and project management tool About TebraKareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.Our ValuesStart with the Customer We get to know our customers - and their patients - and look at the world through their lens.Keep It SimpleHealthcare is too complex. We aim to simplify it for everyone.Stay Entrepreneurial We reject the status quo and solve problems with creativity, perseverance, and a bias to action.Better TogetherWe are diverse, humble, and collaborative. We put the team first and win together.Celebrate SuccessLife is short and joy is underrated. We take time to have fun and celebrate success.Perks & Benefits To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. #LI-SS1 #LI-Hybrid
