Dns /Dhcp - Infoblox Engineer

**DNS/DHCP/InfoBlox Engineer (Remote)****Heredia, Costa Rica**SGF Global is looking for a DNS/DHCP/InfoBlox Engineer, for IT enterprise in Heredia, Costa Rica.**Overview**:The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-partners.**Requirements**:- Five+ years DDI experience- Excellent communication skills - written and verbal.- Experience with ISC BIND & DHCP- Experience with MS DNS & DHCP- InfoBlox experience- English C1- Full time (8h)**Responsibilities**:- Configuring & troubleshooting of DNS & DHCP services.- Monitoring of ticket queues and implementation of Business as Usual (BaU) customer requests.- Testing and Implementation of upgrades and patches for DDI infrastructure.- Provide technical information and leadership in support of managed services customers.- Document support activities in service management platform.- Development and maintenance of account specific documentation.- Provide account and platform specific training to team members.- Monitoring of alerts notification, investigation and troubleshooting of issues- Lead and/or engage in Service Restoration and Root Cause Analysis Activities as required.- Identify opportunities for internal process enhancement.- Support continuous improvement initiatives.- Identify opportunities for automating repetitive tasks.- Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.- Support team as account specific SME for Escalations, including out of hours.- Interact with vendors to identify and resolve product defects and issues.- Document support activities in service management platform.