The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.**Job location: Costa Rica****You will**:- Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management.- Responsible for monitoring the daily activities of the projects assigned.- Work on issues of limited to moderate scope.- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.- Require moderate knowledge of own area of functional responsibility.- Follow practices which ensure there are no delays in schedules, deadlines, outcomes.- Understand and applies the Agile values and principles.- Raise flags to its Program Manager on needs and opportunities for improvement of Agile practice.- Follow CM Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.- Manage projects and resources in charge.- Understand project delivery phases and manage them with mínimal supervision ( initiation, planning, definition, design, implementation/development, testing and deployment cycles).- Drive weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.- Coordinate with Development and QA teams and communicates with all impacted Stakeholders.- Collaborate with IT technical teams to ensure successful delivery of projects.- Ensure all projects stay in scope and on schedule and inform the Program Manager if anything risk is identified (even with low probability or impact).- Partner with our AP team to drive cohesion around the customer experience and partner retention.- Support Agency Partnership Director and New Business Development team to engage and prospect clients.- Follow CM standards and supports the overall success of this group within the organization.- Identifies areas for improvement in process and present them to Program Manager.- Adhere to and advises on the company wide operating metric targets with the Program Manager.- Responsible for ensuring teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.- Follow process and documentation standards with the end goal of top-efficiency and quality.- Work with Program Manager to align appropriate team members against suitable assignments, considering business needs and individual skills.- Evaluate and promote teamwork, initiative, work ethic, values adherence and reports findings to discipline leads.- Ensure effective communication and promotes a sense of participation and involvement.- Clarify and sets deliveries and milestones with internal and external clients. Ensures his/her deliveries to internal and external clients are meeting their expectations in content, time, cost and quality.**You have**:- Technical systems understanding- English Proficiency (B2+ reading, writing, and conversation).- 3+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.- 3+ experience in project finance, pipeline planning, forecasting, road mapping and leadership.- 3+ experience in resource management for projects including balancing priorities, timelines.- Proven ability to successfully manage multiple stakeholders.- Proven ability to successfully manage client relations.- Proven ability to work on small and medium scale digital projects.- Proven ability to follow processes to ensure high-quality deliverables for the client.- Proven acumen negotiation skills and proven ability to interact with Senior-level employees- Bachelor's degree in management, business, or related field; many obtain master's degree or post-bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for CM (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).- Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.- Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.- knowledge of automotive (Model Year Updates) is a plus- The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up