Student/Intern- For All La P-Tech Program Students

In this position you will provide first line IBM Db2 Analytics Accelerator for z/OS (IDAA) customer technical support for some of IBM's largest global clients in banking, insurance, government, and manufacturing. You will be the primary interface, managing the support experience for these clients end to end. Using IBM's Cognitive Support Platform (Salesforce), you will review and research customer technical issues and questions, collect additional documentation, troubleshoot and recreate as needed/available. You will provide the best resolutions for cases working closely with other teams i.e. IDAA development, Db2 for z/OS, Db2 for LUW, Linux, Systems, etc.