The T&E Analyst will work for Corporate Shared Services, on expense report audit in designated ERP and related tools.This position mainly interacts with internal users and EMR Shared Services Team members. Individual capacity to manage high volume of transaction and p rocess quality in this role is a key process indicator to meet operational excellence and performance at level.Additional scope for the role will include troubleshooting process within the end-to-end employee reimbursement cycle. This person needs to develop a high understanding of the travel and expense policy so that he/she can audit employee reports and the necessary steps to process audit within SLA to meet cutoff times.**Major Duties/Responsibilities**Such services may include but are not limited to:- Audit employee expense reports to ensure policy compliance and expense support.- Import approved expense reports into the ERP accounting system for payment.- Ensure all expenses have proper approvals and meet policy requirements.- Respond promptly and tactfully to employee and other internal customer inquiries.- Reconcile expenses against corporate card statements when provided and request copies of any missing invoice.- Review ER hold reports, (pending manager approval, pending payables, etc.).- Follow up with employees, approvers and Amex contacts to remove exceptions.- Collaborate proactively with employees and peers to reduce cycle time and costs.- Interact with auditors, accountants and management as needed to provide information about the department and specific issues.- Plans on own work scope to keep operational excellence at target (48hours SLA).- Coordinates emergency payments with sense of urgency.- Manages balance between high volume items and priorities according to financial and customer impact.- Proactive on issue resolution by generating tickets and trigger escalations on time.- Document and update standard operating procedures and own process workflows.- Additional duties as required.**Minimum Education/Knowledge Required**:- Undergraduate or technician Finance/Marketing/Accounting /Business Administration/Audit.- Good communication both verbal and written. Second language is a plus.- Intermediate Knowledge of Microsoft Office, Word, PowerPoint, and Excel.- ORACLE or SAP enterprise system experience is a plus.**Experience Required**0 to 1 years of experience in Shared services, Customer service or Finance**Competencies**:**Action Oriented**:readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities, displays a can-do attitude in good and bad times; steps up to handle tough issues**Collaborates**:works cooperatively with others across the organization to achieve shared objectives; represents own interests while being fair to others and their areas; partners with others to get work done; credits others for their contributions and accomplishments; gain trust and support of others.**Customer focus**:gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.**Drives results**:has a strong bottom/line orientation; persistent; has a track record of exceeding goals successfully; pushes self and helps others achieve results.**Communicates Effectively**:attentively listen to others; provides timely and helpful information; encourages open expression of diverse ideas and opinions.
