Ad Operations Team Manager, Ccs Advertising Ops

Basic Qualifications:- 2+ years of demonstrated people management/ leadership role.- Amazon L4 level.- Creative and analytical problem solver with a passion to provide excellent customer service.- Microsoft Excel proficiency and ability to pull data from numerous databases and to perform ad hoc reporting and analysis, as needed.- Organizational skills with exceptional follow through and attention to detail.- Flexible with schedules and willing to adapt to a 24/7 global operating environment (working any schedules including weekends coverage).- Outstanding analytical, problem solving and logical reasoning skills.- Outstanding people skills.- Detailed oriented.Job summaryKey job responsibilities- Sets the vision, direction and culture of the team by managing individual and team performance expectations and goals.- Provides ongoing guidance, coaching and performance feedback to the team/ individuals through 1-1s, team meetings; and works with top performers for talent development and leadership roles succession.- Encourages and drives innovation for the team on continuous basis.- Closely monitors real time service levels, schedule adherence and performance metrics.- Owns and prioritizes work allocation based on business needs and analyzes incoming volume, identifies trends, and highlights risks and deviations in managing the queue.- Identifies the business impact of trends, and manages escalation/ complex tickets; analyzes data; gaps, etc.; and reports key metrics.- Escalate problems or variances in the information and data to the relevant owners and follows through on resolutions.- Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause and solutions.- Communicates with internal business stakeholders to deliver timely, accurate and professional technical information to all key stakeholders around the world including both business and technical audiences.- Bachelor's degree or equivalent Amazon working experience.- Working experience or educational background in Advertising (online advertising preferred).- salesforce CRM platform knowledge.- A deep understanding of the ad serving and order management ecosystem.- Project Management experience.