The Analyst supports the organization through the delivery of insightful analytics that facilitates improved KPI performance and more effective decision-making. They assess a company's complex information with the goal of reaching simpler, smarter conclusions, and use their technical expertise to stress test the data for quality and accuracy.Additional Duties & ResponsibilitiesUtilize data to make actionable recommendations at all levels.Help identify the business data needed to produce the most useful insights and future analytics.Communicate insights and recommendations effectively to the broader team.Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Track, report and analyze customer sentiment from all relevant sources and partner with teams cross-functionally to support improvements in the areas identified as most impacting the customer experience.Determines measures, baselines, tolerances, and normal variability for KPIs. Able to articulate these concepts and parameters for data presented.Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data.Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses' overall objectives.Provides consultative support and training on interpreting data and using reporting tools.Recommend and participate in process improvement initiatives.Process ad-hoc requests for data that is not readily available in existing reports.Contribute to data dictionary, standards, training, and ongoing updatesSkills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes.Strong critical thinking skills and attention to detail.Be proficient in the use of spreadsheets, databases, and other applications of technology.Experience in coding is desired.Adept communicator with strong service orientation skills and a genuine commitment to excellence.Business and tech-savvy with the ability to see both the "big picture" and the minute details.Has an enthusiasm for translating data into actionable insight relevant to the company's objectives.Keen attention to detail and time management to deliver high-quality work for multiple projects across several client engagements while meeting deadlines.Bachelor's degree in Mathematics, Computer Science, or Business-related field with a concentration in statistics will be a plus
