Customer Care Agent - French

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.- Understanding of how service level is calculated on the project, how scheduling or adherence can affect overall SL.- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.- Perform other functions related to the position.**Requirements & Skills**:- Minimum of High School Diploma.- 0-2 years of experience working in a call center environment.- Excellent _**English, Spanish and French**_ communication skills, both verbal and written.- Knowledge of customer service.Tipo de puesto: Tiempo completoSalario: ¢1,00 - ¢2,00 al mesPregunta(s) de postulación:- Cuenta con un nível de Inglés Avanzado?- Cuenta con un nível de Francés Avanzado?- Cuenta con título de bachillerato de Colegio?- Esta es una posición presencial para la zona de San josé o Heredia, desea igual forma parte del proceso?- Cual es su expectativa salarial en colones?