Follows procedures and guidelines to provide service to customers in a timely manner."This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."**What You'll Do**:- Provides the highest level of customer service at all times to internal and external customers (20%)- Creates follow-ups with customers in order to provide the best customer experience. (20%)- Identifies issues that need escalation and passes on to the appropriate person. (15%)- Performs additional duties as assigned (15%)- Follows department guidelines for methods of research and accuracy. (5%)- Maintains notes in appropriate systems. (5%)*****Other Duties & Responsibilities**:- Meets attendance and punctuality standards**What We're Looking For**:- Able to execute instructions and to request clarification when needed.- Possesses basic clerical and data entry skills.- Possesses strong data entry skills.- Ability to input 60 words per minute- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Able to converse and write effectively in English and Spanish.- Possesses strong multi-cultural interpersonal skills.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to maintain confidentiality of sensitive information- Able to be immobile for long extended periods.- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.**Other Education / Certifications**:- High School Diploma/GED (Bachillerato en Educación Media) required.**Working Conditions**:- Professional, office environment.- Occasional non-standard work hours or overtime as business requires**What's in it for You?**- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe y
