Customer Service Representative

**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**Job Summary**:Essential Duties & Responsibilities Required:- 20% - Provides the highest level of customer service at all times to internal and external customers.- 20% - Creates follow-ups with customers in order to provide the best customer experience.- 15% - Identifies issues that need escalation and passes on to the appropriate person.- 15% - Performs additional duties as assigned.- 5% - Follows department guidelines for methods of research and accuracy.- 5% - Maintains notes in appropriate systems.**Knowledge, Skills, and/or Abilities Required**:- Able to execute instructions and to request clarification when needed.- Possesses basic clerical and data entry skills.- Possesses strong data entry skills.- Ability to input 60 words per minute- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Able to converse and write effectively in English and Spanish.- Possesses strong multi-cultural interpersonal skills.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to maintain confidentiality of sensitive information- Able to be immobile for long extended periods.- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.**Minimum Educational/Experience Requirements**:- High school diploma/GED (Bachillerato en Educación Media) required.**Additional Education/Previous Experience Recommendations**:- No prior experience necessary.**Working Conditions**:- Classroom environment.- Occasional non-standard work hours or overtime as business requires.- Professional, office environment.