Customer Service Representative I

Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field. Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.High school degree.Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.Ability to travel approximately 10%, including internationally.Regularly scheduled overtime is a requirement of this positionSAP KnowledgeExperience in the biotech, bio-instruments or medical devices industriesExperience working in a broader enterprise/cross-division business unit model preferred.SHIFTAdministrativeThis position is on Office Base