**About the Role**:As a Customer Experience Specialist, you will be responsible for supporting the Customer Success organization and other cross-functional teams by conducting surveys and other methods of gathering customer feedback. You will also own the process of ensuring that calls to action based on customer feedback are followed up on or resolved by the owner of each case, account or business line. If you love talking to customers in a customer centric organization, read on.**Your Area of Focus**:- Documenting/transcribing all relevant information captured from the above mentioned interactions into excel or Salesforce- Notifying the appropriate party to follow up on any urgent call to action- Pulling additional customer data from customer databases to help us understand our customers- Provide real time observations based on the insights project that is being worked on to help improve the customer experience- Support our Customer Success team during meetings that involve insight collections from our specialists to share any observations/findings**Your Professional Qualifications**:- At least 1 year experience in surveying customers over the phone- B2+ English speaking and written level- 70 to 80 words per minute typing speed- Domain experience in either healthcare, technology, or both preferred, but not required- Experience in using salesforce, Gainsight preferred- Proficient in excel- Must be self driven and motivated with a bias to action**About Tebra**:Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.**Our Values**:**Start with the Customer**:We get to know our customers - and their patients - and look at the world through their lens.**Keep It Simple**:Healthcare is too complex. We aim to simplify it for everyone.**Stay Entrepreneurial**:We reject the status quo and solve problems with creativity, perseverance, and a bias to action.**Better Together**:We are diverse, humble, and collaborative. We put the team first and win together.**Celebrate Success**:Life is short and joy is underrated. We take time to have fun and celebrate success.**Perks & Benefits**:To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.**#LI-Hybrid**- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
