The Field Manager works as part of the International Programs Team—a team of 4-6 people, and reports to the Director of International Programs. As part of this team, the Field Manager works to improve the international programs business and ensure excellent client service and program management. The Field Manager works closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any other needs that clients have. The FM helps ensure that international clients are productive, happy, and safe while in-country. The FM is also closely involved with partner management, including regular communication with both international and local partners. The Field Manager simultaneously manages a number of projects (15-22) and a number of participants (10-75); and the primary goal is to provide structure and organization that results in impact at each project. Resources include some limited funding, volunteers, and the creativity and organizational skills the Field Manager brings to the project. The Field Manager manages these projects and provides organization, client service, encouragement, translation, and any other support required to make sure students are productive at the project site. The Field Manager must develop strong, interactive relationships with the Director(s) of each project. They must work toward creating mutually beneficial relationships—ensuring that Máximo Nivel is a good partner and that Máximo Nivel's service learning participants and the project benefit from the relationship. Benefits include: improved realization of the project's mission, improved organization, improved cleanliness, improved attendance, construction, food, supplies, improved support for the project Director and staff, etc. Tasks The Field Manager also provides orientation, client service, housing, and scheduling support for all of Maximo Nivel's study abroad programs. DEVELOPMENT WORK VOLUNTEER PROJECT SITES—Field Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel. Suitability is determined by assessing: the existing organization, existing team, need, ability and willingness to work with international volunteers, and the opportunity for Maximo Nivel and its volunteers to bring a positive impact to the project. existing team, need, ability and willingness to work with international volunteers, and the opportunity for Maximo Nivel and its volunteers to bring a positive impact to the project. FAMILY-STAYS—Field Managers meet with and assess new host families for their suitability to provide housing and food to Maximo Nivel's international clients. Suitability is determined by assessing the motivations of the family for housing international guests, cleanliness, hospitality, number of rooms/beds, ability to provide good food and timely meals, and the family's willingness to provide a cultural immersion experience. VOLUNTEER PROJECT SITES—Field Managers meet with and assess project sites for suitability to host international volunteers and to work with Maximo Nivel. Suitability is determined by assessing: the existing organization, existing team, need, ability and willingness to work with international volunteers, and the opportunity for Maximo Nivel and its volunteers to bring positive impact to the project., hotel, arrival, departure, etc.) There are several reports and administrative tasks that the Field Manager assists with on a regular basis using Microsoft Excel and G-Suite: Monthly program registration, Weekly Arrivals, Families & Beds, weekly Spanish class schedule, and participant feedback summary. The Field Manager is also involved with collecting payments and basic invoicing and proactively liaising and working with the Academic and Accounting departments. Requirements Bachelor's Degree Bi-lingual English/Spanish (advanced level) 2-3 years of professional experience in client service and/or hospitality Business minded and very strong at managing details Must be very client-service-oriented Passion for traveling and helping others Excellent computer skills including Word, Excel, and Google Suite Willingness to work long hours and some weekends The minimum position duration is 24 months —we are only interested in individuals who can commit for at least 2 years. "Our best people are our greatest asset because our best people know the client is our greatest asset!" Maximo Nivel is the leading organization in study abroad and educational travel in Latin America. We are an internationally-accredited organization with 4 local institutes in 3 of the world's most beautiful countries — Costa Rica, Guatemala, and Peru. You can choose from a variety of programs—Volunteer Abroad, International Internships, TEFL Certification, Spanish Immersion, Study Abroad, and much more! Whether you want to study, volunteer, teach, take a Gap year, get international work experience, or just get involved in life, language, and culture, Maximo Nivel has a program for you!
