Mq- Client Facing Technical Support Professional

As a Client Facing Technical Support Professional, you will:• Provide remote technical support assistance to our clients using problem determination andproblem source identification skills• Communicate action plans and recommendations to our clients and ensure their satisfactionwith the resolution or root cause analysis• Flex your programming and technology skills to drive problem resolution using existing andnew technical support tools and procedures• Examine source code, provide feedback to development for product improvement, create testcases, tools, or debug modules for our clients• Produce coherent knowledge base articles to enable customers to resolve issues without furtherescalation• Work as part of a worldwide team responsible for diagnosing and troubleshooting softwareproblems within the Cloud Integration organization, supporting IBM AsperaRequired Professional and Technical Expertise :• Strong understanding of container technologies, Kubernetes, cloud skills, and networkingprotocols• Knowledge of Unix and Windows platforms• Proficiency in networking skills, such as TCP and UDP• Troubleshoot technical issues (networking, web apps, operating system, file system and usermanagement) in the deployment of high-speed file transfer software in an enterprise environment• Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.• Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python• Basic skills in database server (MySQL) administration• Communication and customer focus skills – understand customer problems and articulatecurrent status to customers• Ability to communicate action plans to the client or IBM representative as appropriate• Ability to recommend and implement new or improvements to existing technical support tools,procedures, and processes