Requisition ID: SHA002233 The order management : Senior Customer service representative
Analyst will be responsible for the execution
of the order entry and customer services of different type of products at MSD
Primary responsibilities for this position include, but are not limited to, the following:
Resolve customer queries in the areas of
Order management, Customer services mainly via phone calls or faxes
Through daily problem resolution, identify and propose process improvement
Assist in communications with internal business customers
Processing credit and debit
notes
Process purchase orders Received from customers in a timely manner while complying with SLAS.
Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
Properly and effectively escalate issues that cannot be resolved real time
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
Qualifications
Required:
Minimum of
4
years of experience in a call center
environment, finance or accounting departments of a multinational company
Business Level fluency (oral and written) in Spanish and English
languages
Experience working in an organization providing services across multiple
markets or geographies. Customer service experience
Advanced college degree in accounting, finance, business or career about
to complete.
Intermediate PC skills (Word, Power Point, Excel,
Share point)
Problem solving and Analytical skills.
Ability to operate independently and navigate through
change or uncertainty
T
eam player with a focus on collaboration
Ability to operate independently and remain focused
through change or uncertainty and with a team in a fast:paced and high volume
environment with emphasis on accuracy and timeliness
Preferred:
Pharmaceutical industry experience
Experience using SAP
Our
employees are the key to our company's success. We demonstrate our
commitment to our employees by offering a competitive and valuable rewards
program. Our Company's benefits are designed to support the wide range of
goals, needs and lifestyles of our employees, and many of the people that
matter the most in their lives.
Job: Shared Services
Other Locations:
Employee Status: Regular
Travel:
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD