Service Desk Analyst (French)

**Service Desk Analyst****Your work**:- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.- Responds to requests for assistance by providing information to enable callers to solve their problems.- To plan, schedule and monitor own work within a limited time horizon.**You should have**:- **FRENCH IS A MUST**:- Great communication skills- Focus on customer care- Strong in multitasking and stress Managment- Basic desktop technical skills (desirable)- English proficiency (desirable)- 2 years in similar roles (it's a plus)*****Behavioral skills**:- Customer focused personality- Fast learning attitude- Ability to prioritize and multi-task to achieve goals and deadlines- Strong analytical thinking- Team player- Advanced communication skills- Proactive mindset