**Venue Manager****Job title**F&B Venue Manager**Department**Operations**Location / Reporting to**All Locations / GM, Ops Manager, Location Leader**Type/Duration of contract**Indefinite**General Description****Who we are**Selina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.**What the role is**The F&B Venue Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, revenue generation, cost control, people development, quality control, daily cash reconciliation, health and safety standards, execution of events, and ensuring the F&B operation is profitable.**+Responsibilities****Venue Profitability**:- Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budget- Manage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department- Manage the venue's software systems: POS, Inventory, and Pricing systems- Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.- Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike.**Venue Operation**:- Recruit, onboard, and train all venue staff.- Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.- Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues- Greet customers and offer support on customer complaints and queries- Ensure cleanliness of the venue at all times and compliance with required industry and company protocols- Ensure full compliance with health and safety legislation and licensing laws- Complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.- Ensure the venue follows all brand guidelines- Manage all maintenance protocols (preventive and repairs)- Ensure security is effective for guests, connectors, and loss prevention**Venue Events**:- Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profiltibility, venue-level contribution margin.- Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation.- Decorate venue with brand approved concepts- Deliver events on time, within budget- Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.- Support the creation of content and delivery of Social media engagement initiatives.- Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.- Work with Brand-approved Influencers to increase revenue and reputation- Build a network in the local community and curate relationships with community leaders and opinion leaders**Requirements (language, years of experience, area of experience, specific knowledge)**- Fully Bilingual (English and local language)- Strong organization and time management skills- Previous management or department head experience < 3 years- Previous stock management experience- Previous scheduling experience- Experience building and costing menus- Previous cash reconciliation experience- Demonstrates a good understanding of P&L statements- Experience planning and managing events- Cultural fit and community engagement- Local supplier and vendor network**What you can expect**- Competitive salary- A share of the profit you Generate- No dress code- Pet-friendly (as long as your pet is friendly)- Multiple online training opportunities- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)- Have your birthday off- Amazing referral program with cash and global holiday packages; we know you hang out with other great peopleTipo de puesto: Tiempo completo, PermanenteSalario: ¢750,000.00 - ¢900,000.00 al mesPuede trasladarse/mudarse:- Puntarenas, Provincia de Puntarenas: Trasladarse al trabajo sin problema o
