The Home Depot Monitoring Engineer
Thisrole has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Job Description
The Monitoring Team is the first line of support for incoming issues in the customer’s environment. Prevents and remediates Potential Impact on Services Proactively before the customer is aware.
The Monitoring Engineer provides proactive remote and onsite technical assistance through multiple tools including SalesForce, ServiceNow, Aruba Private Central, SolarWinds, Nagios, Sitescope among others in order to guarantee a proper Incident Management E2E process.
Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Education and Experience Required:
Relevant College Studies in a Technical Field.
1-3 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Medium Knowledge of Networking CCNA Module 1 and 2.
Aruba knowledge desirable.
ITIL Certification Preferred.
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience and knowledge.
Understand the customer to be an advocated for the customer.
Join us and make your mark!
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBTand Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and growtogether.
Job:
ServicesJob Level:
Intermediate
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
