Job Title:Associate Partner Specialist**Job Description**:We are looking for an Associate Partner Specialist to join our team. Today.At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too. We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!**You Have**:- Bachelor's degree/diploma preferred- 2-3 years of prior experience working in a customer service or sales capacity preferred- Experience in coaching others or training delivery preferred- Ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling- Consistent track record of success with a passion for exceptional customer experience- Innovative with an aptitude to learn and optimize new technology and data- Problem-solving skills with ability to articulate the value and business process to a customer- Ability to maximize revenue through best practices- Excellent knowledge of Microsoft Office programs- Excellent verbal and written communication skills- Ability to maintain overall ownership and to function as single point of contact for Top Channel Partners- Ability to manage multiple priorities effectively**You Will**:- Drive customer retention and revenue growth for an established customer base- Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners- Provide accurate weekly/monthly/quarterly sales forecasts- Conduct monthly/quarterly consultative reviews and health checks analyzing business needs- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams- Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business- Ensure value visible to client by sharing insights with proactive engagement on key initiatives- Create, develop, and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products Last updated: December 9, 2020 2- Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met- Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience- Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner- May potentially attend vendor events**Virtual First and Remote Work**:**Location**:CRI Work-at-HomeLanguage Requirements:English, SpanishTime Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
