Descripción de la Plaza/nIn Netser Group we are looking for a professional who can do following activities:
? Two to three (2-3) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
? Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
? Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
? Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
? Ability to lift / move computer equipment weighing up to 50Lbs.
? Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
? Customer prefers, where commercially practical, that the ‘Subcontractor’ use technicians with an Associate’s Degree in Electronics and CompTIA A+ Certification. Where the Subcontractor is unable to do this, they will ensure and certify that technician’s meet Subcontractor’s own internal required standard. A ‘Client’ specific technician certification program will be introduced during transition.
? Experience with Anti-spyware and Anti-virus software.
? Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
? Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician
? Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
? Good written and oral communications skills with clients and management. Good people skills.
? Ability to work with deadlines and complete tasks on-time.
? Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
? Good to have – knowledge in AD for all FTE’s
? Good to have – knowledge and experience of supporting tablets for all FTE’s
? Good to have – Knowledge and experience on software and OS deployment using tools for all FTE’s.
? May provide limited work direction and support to Level I technicians
? Knowledge of wireless networking
? Installation of primary and peripheral computer and networking hardware, to include Smart Hands support
? Good written and oral communications skills with clients and management
? Ability to troubleshoot issues using good deductive reasoning skills
? Ability to work independently
? Support of computer networks, as directed by a Level III technician or service desk support
? Can support ticket handling based on client requirement
Job schedule: Monday to Friday 6 am to 3 pm and 1 Saturday montly.
